Sierra Wireless AirCard 580 User's Guide download pdf (Page 84)

76 Section 3F: Troubleshooting Tips

Unable To Prepare Data Services

The Sprint PCS Connection Card was unable to access the IOTA server to obtain

data account parameters for you. This may be due to poor signal strength or the

IOTA server is not responding.

䢇 Confirm you have sufficient signal strength. Try the actions listed for “Not In

Service” (page 75).

䢇 Contact Sprint for assistance (page 27).

This message may indicate that your system does not support 128-bit encryption

for high-security access to data provisioning. You will not be able to complete the

activation of data services until you upgrade your system's security (see “High

Encryption Requirements” on page 9).

Sprint PCS Connection Manager Stopped Working After

Upgrading Windows

If you upgrade to a different version of Windows, Sprint PCS Connection Manager

will not work.

Before you upgrade Windows, or if you've upgraded Windows and Sprint

PCS Connection Manager stopped working:

1. Uninstall Sprint PCS Connection Manager (page 47).

2. Upgrade Windows.

3. Reinstall Sprint PCS Connection Manager (page 15).

Note:

The message may appear as “Could not prepare data services. Please contact...”

Note:

After the following steps, any changes you made to Sprint PCS Connection

Manager settings will be lost; you will have to re-apply the changes.

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Sierra Wireless AirCard 580 User's Guide Page 84